Shipping policy

ORDER PROCESSING:

Please allow 5 business days to process your order. Expect an email within 5 business days to let you know your order is on the way! 

DOMESTIC SHIPPING RATES AND ESTIMATES:  

For calculated shipping rates:  Shipping charges for  your order will be calculated and  displayed at checkout. 

INTERNATIONAL SHIPPING: 

For calculated shipping rates:  Shipping charges for  your order will be calculated and  displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once  a shipment reaches your destination country. The Art of Broken Pieces is not responsible for these  charges if they are applied and are your responsibility as the customer.  

REFUNDS, RETURNS AND EXCHANGES:  


Buyers have 48 hours after delivery to inspect their item(s) and contact susie@theartofbrokenpiecesboutique.com if they wish to return an item. The buyer is responsible for the outbound and return shipping charges, and they will be deducted from the buyer's original purchase price + taxes if applicable.

For Parcel returns, buyers are responsible for packaging and shipping the return within three business days after the return shipping label (pre-paid by The Art of Broken Pieces) is received. The buyer may also be responsible for the packing charges incurred by The Art of Broken Pieces. Buyers may not be reimbursed for returns that are not received in their original condition.

When contacting us to initiate a return, please include:

  1. The reason for the return
  2. Your Chairish order # (you can find this in your order confirmation email)
  3. Your phone number
  4. If the item arrived damaged, photos of the damaged item and packaging

Once we review your return request, we will contact you with further instructions.

Each returned item must be received in the original condition. We reserve the right to deduct for any damage that may have occurred not related to transportation. A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned to The Art of Broken Pieces.