Refund policy

Buyers have 48 hours after delivery to inspect their item(s) and contact susie@theartofbrokenpiecesboutique.com if they wish to return an item. The buyer is responsible for the outbound and return shipping charges, and they will be deducted from the buyer's original purchase price + taxes if applicable.

For Parcel returns, buyers are responsible for packaging and shipping the return within three business days after the return shipping label (pre-paid by The Art of Broken Pieces) is received. The buyer may also be responsible for the packing charges incurred by The Art of Broken Pieces. Buyers may not be reimbursed for returns that are not received in their original condition.

When contacting us to initiate a return, please include:

1. The reason for the return
2. Your order # (you can find this in your order confirmation email)
3. Your phone number
4. If the item arrived damaged, photos of the damaged item and packaging

Once we review your return request, we will contact you with further instructions.

Each returned item must be received in the original condition. We reserve the right to deduct for any damage that may have occurred not related to transportation. A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned to The Art of Broken Pieces.